Privacy Policy

Haven BioWellness‍ ‍

At Haven BioWellness, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, schedule appointments, purchase services, or interact with our business.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

## 1. Information We Collect

Haven BioWellness may collect personal information when you visit our website, complete a contact form, schedule an appointment, purchase services, subscribe to communications, or interact with us directly.

The types of information we may collect include:

- Personal Information: Name, email address, phone number, and other contact details.

- Appointment Information: Scheduling preferences, service selections, appointment history, and related communications.

- Payment Information: Billing details, transaction records, and payment information processed through secure third-party providers.

- Wellness Information: Information you voluntarily provide regarding your wellness goals, health considerations, or other details relevant to your selected services.

- Website Usage Information: IP address, browser type, device information, pages visited, and general website activity.

- Communication Preferences: Your preferences regarding appointment reminders, promotional messages, and other business communications.

We collect only the information reasonably necessary to operate our business, provide services, and improve your experience.

## 2. How We Use Your Information

Haven BioWellness may use collected information for the following purposes:

- Scheduling, confirming, and managing appointments.

- Providing requested wellness services.

- Processing payments and maintaining transaction records.

- Responding to questions, requests, and customer service inquiries.

- Sending appointment confirmations, reminders, and service-related updates.

- Providing promotional offers, newsletters, and marketing communications when permitted by law.

- Improving website functionality, services, and the overall customer experience.

- Maintaining business records and complying with applicable legal obligations.

- Protecting the security and integrity of our website, systems, and business operations.

We do not use personal information for purposes that are incompatible with those described in this policy without providing any notice or obtaining any consent required by applicable law.

## 3. Online Scheduling and Third-Party Booking Services

Haven BioWellness may use WellnessLiving or other third-party scheduling platforms to manage appointments, customer accounts, payments, memberships, and service packages.

When you book an appointment or purchase services through a third-party platform, that provider may collect and process personal information according to its own privacy policies and security practices.

We encourage clients to review the privacy policies of any third-party booking or payment services they use.

Haven BioWellness works with service providers to support the secure and efficient management of customer information.

## 4. Payment Processing

Payments made through our website or booking platform may be processed by third-party payment service providers.

These providers may collect payment card information, billing addresses, and transaction details necessary to complete purchases.

Haven BioWellness does not intentionally collect or store complete payment card numbers through its general website contact forms.

Payment information is handled according to the security practices and policies of the applicable payment processor.

## 5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and enhance the browsing experience.

These technologies may help us:

- Understand how visitors navigate our website.

- Measure website traffic and performance.

- Remember certain visitor preferences.

- Improve website functionality and user experience.

- Evaluate the effectiveness of marketing campaigns.

Depending on your browser settings, you may be able to block or delete cookies. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate notices or choices regarding nonessential cookies and tracking technologies.

## 6. Sharing of Personal Information

Haven BioWellness does not sell personal information in exchange for money.

We may share personal information with trusted third-party service providers when reasonably necessary to operate our business.

These providers may include:

- Online appointment scheduling platforms.

- Payment processing companies.

- Website hosting and maintenance providers.

- Email and customer communication platforms.

- Website analytics and marketing service providers.

- Professional advisers and service providers assisting with business operations.

We may also disclose information when required by law, to respond to lawful requests, protect our legal rights, or address security and safety concerns.

We do not authorize service providers to use personal information for unrelated purposes beyond those permitted by their agreements with us and applicable law.

Certain advertising or analytics activities may qualify as a sale, sharing, or targeted advertising under applicable privacy laws, even when no money is exchanged. Where required, we will provide applicable privacy choices.

## 7. Wellness and Sensitive Information

Haven BioWellness recognizes that information related to personal wellness, health concerns, or individual service preferences may be sensitive.

We use wellness-related information for purposes such as helping clients select appropriate services, supporting safe participation, and maintaining relevant service records.

We encourage clients not to submit detailed medical information through general website contact forms or unsecured communication channels.

Where required by applicable law, we will obtain consent before processing sensitive personal information and provide applicable rights to withdraw that consent.

Haven BioWellness does not represent that all information collected through its wellness services is subject to the Health Insurance Portability and Accountability Act (HIPAA). Applicable privacy and security requirements depend on the nature of the information and the business's legal obligations.

## 8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.

These measures may include secure third-party platforms, access restrictions, and appropriate data management practices.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect personal information, we cannot guarantee absolute security.

## 9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.

Retention periods may vary depending on the type of information, the services provided, and applicable legal requirements.

When information is no longer required, we take reasonable steps to delete, de-identify, or securely dispose of it, subject to applicable retention obligations.

## 10. Marketing Communications

Haven BioWellness may send promotional emails, newsletters, service announcements, or special offers to individuals who have subscribed or otherwise agreed to receive such communications, or when otherwise permitted by law.

You may unsubscribe from promotional emails by following the unsubscribe instructions included in those messages.

If we send marketing text messages, we will obtain any consent required by applicable law and provide appropriate opt-out instructions.

Opting out of promotional communications will not necessarily prevent essential appointment confirmations, transaction notices, or other service-related communications.

## 11. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

- Request access to personal information we maintain about you.

- Request correction of inaccurate personal information.

- Request deletion of certain personal information.

- Obtain a portable copy of certain personal information.

- Opt out of certain targeted advertising, sales of personal data, or qualifying profiling activities.

- Withdraw consent for certain uses of sensitive personal information.

- Appeal certain decisions regarding privacy rights requests, where applicable.

These rights may be subject to legal exceptions, identity verification, and the applicability of relevant privacy laws.

To submit a privacy-related request, please contact Haven BioWellness using the information provided below.

We will review and respond to requests in accordance with applicable law.

## 12. Children's Privacy

Our website and wellness services are not specifically directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through our website without any parental consent required by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the information.

Parents or legal guardians who believe their child's information has been collected improperly may contact us to request review or deletion.

## 13. Third-Party Websites

Our website may contain links to external websites, social media platforms, booking systems, and other third-party services.

Haven BioWellness is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of third-party websites before submitting personal information.

## 14. Changes to This Privacy Policy

Haven BioWellness may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.

If required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

We encourage visitors to review this page periodically to stay informed about our privacy practices.

## 15. Contact Information

If you have questions about this Privacy Policy, how your personal information is handled, or wish to submit a privacy-related request, please contact us:

Haven BioWellness‍ ‍

Littleton, Colorado

Website: https://www.myhavenbiowellness.com/

Please contact us through the contact information provided on our website.

We appreciate the trust you place in Haven BioWellness and are committed to respecting your privacy while providing a welcoming and supportive wellness experience.